Often times a Client may short-pay or over-pay an Invoice, Proposal or Retainer payment. In any case, applying the payment when the payment amount is different than requested will require a few extra steps which are covered below.
Entering a Payment when a Client Pays Less than Requested
Entering a Payment when a Client Pays Less than Requested
If a Client submits a payment for less money than was required, you can enter this amount into the system by applying it entirely to the document it was received against.
In the example below the Client issued a check for $2,000.00 for an Invoice which had a balance due of $2,398.00. This leaves a $398.00 discrepancy. Instructions for entry are below.
1. Enter a new Cash Receipt with the payment details. Then tag or check in the box to the left of the Invoice being paid. Click the underlined This Payment figure.
2. In the new window, change the amount field to equal the amount of the Payment received. Select OK to record the payment. In the example below $2,000.00 will be applied to a $2,398.00 Invoice.
3. Click on Save and then post the Cash Receipt. Once posted, the $2,000 will show as a Payment to Date with a remaining balance of $398.00 on the Invoice.
Entering a Payment when a Client Pays More than Requested
Entering a Payment when a Client Pays More than Requested
If a Client submits a payment for more money than was required, you can enter this amount into the system a few different ways. The money can be applied to Retainer, against other open Invoices/ Proposals or applied entirely to the Document it was received against.
In the example below the Client issued a check for $2,400.00 for an Invoice which had a balance due of only $2,398.00. This leaves a $2.00 discrepancy. Below are instructions for each of the options of entry.
Please note that in all examples, the Amount field is the Total amount of the Payment that is being received and the Difference field will always be zero in order to allow the Receipt to be entered.
Apply the Over Payment as a Retainer
When doing so, the amount will remain on the Client account to be applied to future work. This option leaves the most flexibility. The money can easily be applied to another document or refunded using the Returns/Credits.
1. Enter a new Cash Receipt with the payment details. Then tag or check in the box next to the Invoice/Proposal that the Client is paying, then also tag or check in the box next to the top line for Use to Enter Retainer for this Project.
2. Click the underlined This Payment line to the right of the Use to Enter Retainer for and enter in the amount of the over payment, for example, $46.00. Then enter a transaction description next to Trans. Desc., for example, over payment on invoice. Then click OK.
3. With both of these entries still tagged, click Save at the bottom of the Cash Receipt Window and then post the Cash Receipt. The over payment will now be in Retainer and can be used at a later point using one of the methods detailed here.
Use the Over Payment Against an Unpaid Invoice/Proposal as a Partial Payment/Deposit
This approach is probably the most efficient way of closing out the over payment as it will not leave any money sitting in Retainer to be applied in the future; instead the over payment is used to pay down another document (Invoice/Proposal).
In the example below, the $2.00 over payment will be applied to one of the other open Invoices.
1. Enter a new Cash Receipt with the payment details. Then tag or check in the box to the left of the Invoice to be paid and tag or check in the box on another open Proposal or Invoice to apply the over or extra amount.
2. Click the underlined This Payment figure on that Invoice to edit the this payment amount. Change the amount to equal the overage, then click Ok.
3. With both Invoices tagged, click Save to record the payment and then post the Cash Receipt. The $2,398.00 Invoice will now be paid in full. The partially paid Invoice can be reprinted (select to show payments) to reflect the new Balance due, or a Statement can be run to show the remaining balance due on the Invoice.
Apply the Over Payment Against the Invoice the Client has sent the payment for
This will result in a Credit amount due on the Invoice.
1. Enter a new Cash Receipt with the payment details. On the Cash Receipt Window, tag or check in the box next to the Invoice being paid.
2. Click the underlined This Payment figure and change the amount field to equal the full amount of the Payment received. Select OK to record the payment. In the example below $1,300.00 will be applied to a $1,254.00 Invoice.
