Follow the steps below to remove an incorrect payment entered and posted under Cash Receipts.
1. Navigate to the Cash Receipts window under Accounts Receivable and click on the Existing tab.
2. Find the entry you want to void and click on the Ref. No.
3. In the Receipt No window, select the entry or entries under payment distribution and then click on the Void button. Note: You can also edit some details of the payment entered as long as the fiscal period has not closed. To edit the payment information, click on the Tx. Ref. No, make your changes and then click on OK.
4. You will receive a confirmation message in the bottom right of the window that your payment has been voided.