Skip to main content

Cleaning up & Removing Open Client Deposits

Open Client Deposits consist of two components: the project’s retainer balance and any remaining deposits tied to proposals. This article explains how to interpret the A/R & Deposit Summary report and guides you through reviewing and cleaning it up.

Written by Jeremy Powers

Getting Started

The first step is to run the A/R & Deposit Summary report for the current fiscal month. While the report can be generated for prior periods, doing so may not accurately reflect your current balances.

This report provides a snapshot of:

  • Total Deposit Available

  • Retainer Available

  • Open A/R (Accounts Receivable)

All values are shown at the project level.


Understanding the Report

Before making any adjustments, it’s important to understand what each column represents:

Deposit Available
The total deposit currently held on proposals within a project.
Example: Project KNE01 shows $3,980.03 in available deposits across its proposals.

Retainer Available
The remaining retainer balance for the project. Unlike deposits, retainers are not tied to proposals and are tracked separately.

Total Deposit & Retainer
The combined total of deposits and retainer.
Example: Project WAR01 has -$3,980.00 in deposits and -$2,500.00 in retainer, totaling -$6,480.00.

Open A/R
The total balance of posted invoices for the project. While separate from deposits, available deposits or retainers can be applied toward outstanding invoices.
Example: Project SAN01 has $2,978.97 in A/R, which could be reduced using its $1,000 retainer balance.


Cleanup Options

Once you understand the report, the next step is deciding how you want to resolve the balances. There are three common approaches:

Option 1: Create Invoices
Invoice items that are currently holding deposits.

Option 2: Remove Deposits via Cash Receipts
Reclassify deposits out of the project and into another account.

Option 3: Refund the Client
Return the remaining balance directly to the client.


Option 1: Creating Invoices

This is often the preferred approach because it keeps funds within the project and provides a clear audit trail.

Steps:

  1. Run the Deposit Analysis report for the project.

  2. Review the “Deposits Available by Line Item” section (typically at the end of the report).

  3. Identify items holding deposits and create invoices for those items.

Once invoiced, the deposit will automatically apply and reduce the invoice balance.

Invoice Approaches:

  • Invoice the full amount and collect any remaining balance.

  • Adjust pricing so the invoice total minus the deposit equals $0 due.

  • Set the invoice amount to $0, allowing the deposit to convert into a credit on account.

For information on overriding the invoice price, please see the article linked below:


For clarification on these 3 approaches for this option, please see the video below:


Option 2: Removing Deposits Using Cash Receipts

This approach removes deposits from the project and reclassifies them to another account (often revenue, but confirm with your CPA).

Steps:

Run the Deposit Analysis report to determine:

  • Total deposits and retainer balances

  • Which proposals hold the deposits

Record the first cash receipt (to remove funds from the project):

  • Enter the project code

  • Input the total amount as a negative value

  • Use the appropriate date and payment type (you’ll reuse these)

  • Add a clear note in the Check No. field

Apply negative "This payment" amounts to:

  • Relevant retainer balance

  • Relevant proposal deposits

Post the transaction once the difference equals $0.


Second Cash Receipt (Reclassification Entry):

  1. Select Add Miscellaneous Cash Receipt

  2. Enter:

    • The same date and payment type as the first entry

    • A descriptive check/reference note

    • The positive amount removed from the project

    • The appropriate offset account

This step ensures your cash account remains accurate while properly reclassifying the funds.


Option 3: Refunding the Client

If the deposits should not be retained or reclassified, you can issue a refund to the client.
Refer to the Client Returns and Credits article below for detailed instructions.


Need Help?

If you have any questions or run into issues, please contact Support@DesignManager.com for assistance.

Did this answer your question?