How Does Stripe Work in Design Manager, and How Can I Handle Payout and Dispute Issues?
Design Manager integrates seamlessly with Stripe to enable efficient and secure payment processing for your business. This article explains how Stripe operates within Design Manager, including fund handling and resolving disputes.
Overview of Stripe in Design Manager
Stripe functions as an integrated online payment processor within Design Manager. When you send proposals or invoices to clients, they can pay using credit cards or bank transfer (ACH) directly through Stripe. These transactions are recorded automatically within the Design Manager system. After receiving client payments, Stripe initially holds the funds and then releases them to your bank account based on a pre-determined payout schedule. The reason you see the term "payouts" is because the client payments are first deposited into your Stripe account. Stripe then disburses those funds to your bank as a part of its payout process. This structure ensures all payments are properly tracked and reconciled in Design Manager.
Handling Undeposited Funds After a Resolved Dispute
If your Stripe transactions continue to appear as 'Undeposited Funds' in Design Manager after a dispute is resolved, there are steps you can take:
Confirm Funds in Your Bank Account: Verify whether the funds have been deposited into your bank account. Even though Stripe may indicate a release of funds, delays can occasionally occur depending on your bank.
Updating Undeposited Funds in Design Manager: If the funds have reached your bank account, you can manually update Design Manager to move those amounts out of the 'Undeposited Funds' category. This ensures your account records are accurate. Do this by editing the cash receipt & changing the payment type.
Check for Stripe Account Restrictions: If the dispute is resolved but funds are not appearing in your account, your Stripe account may still be in a restricted status. Restrictions typically occur when Stripe is awaiting additional information. In such cases, you may need to contact Stripe's support team to resolve any pending issues.
Common Troubleshooting Tips for Stripe Payouts
Ensure your bank account details in Stripe are accurate to avoid delays in payouts.
Regularly check your Stripe dashboard for updates on pending or resolved disputes.
Reach out to Stripe customer support for assistance with unresolved transactions or account restrictions.
Related Topics
Setting up Stripe payments in Design Manager
Resolving discrepancies in financial records
Managing client payments and invoices in Design Manager