Skip to main content

How can I void or undo Client payments in Design Manager?

Jeremy Powers avatar
Written by Jeremy Powers
Updated over a month ago

How Can I Void or Undo Payments in Design Manager?

Reversing or voiding payments within Design Manager can vary depending on the type of payment and where it was applied. Below are detailed instructions for undoing payments applied to proposals or vendor credits. These steps are essential if you need to correct transactions and adjust account balances correctly.

When reversing transactions, it is important to consider the broader impacts, such as how voiding a transaction might restore funds to a client's retainer balance or affect project allocations. Additionally, ensuring no invoiced funds are tied to the transaction being voided prevents potential discrepancies.

Undoing Payments Applied to Proposals and Invoices

If you want to remove a payment that has been applied to a proposal or invoice, follow these steps:

Before proceeding, review the linked proposal or project and ensure that no funds connected to the payment were applied to an invoice. Proceed only after these validations to avoid discrepancies.

  1. Go to the cash receipt window & locate the payment by clicking on the underlined reference number associated with the cash receipt.

  2. A new window will open. In this window, identify the payment you wish to undo.

  3. Tag this payment and click on the "Void" option.

  4. Once voided, the payment will be removed from the proposal/ invoice and can be reapplied or managed as necessary.

This process ensures the payment is correctly undone, freeing you to reassign or correct it as needed. Please note that voiding deposits on a proposal in which one or more items has been invoiced is strongly suggested to avoid. In this instance, use the client returns and credits to refund the applicable deposits to the client. Voiding receipts where deposits have already been applied to invoices may create accounting discrepancies, as it affects the funds' allocation and financial records. Always validate that deposits tied to invoiced items are handled appropriately to maintain financial consistency.

Accounting Impact of Voiding or Deleting Posted Bills

When you void or delete a posted bill, the accounting effects initially recorded in the posting month are reversed. This ensures that financial records do not retain incorrect data, but timing and implications of such actions should be carefully considered. Ensure related accounting entries are thoroughly verified for consistency before proceeding with these steps.

Did this answer your question?